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Terms & Conditions

Pricing and Payment

Payments can be made by Visa, MasterCard, and Maestro cards. You can also pay by bankers draft or BACS Transfer prior to delivery. All goods must be paid for in full prior to dispatch from our warehouse. Due to fluctuations in exchange rates we do not accept payment made by credit or debit cards from foreign banks.

If your billing address and delivery address differ, we may need to validate the information provided with our identity verification partner. You may be contacted if additional information is required. This will help to protect both you and us against fraudulent transactions.

All prices and products quoted are subject to alteration or withdrawal without notice. All Prices include VAT and standard UK mainland delivery unless otherwise stated. VAT is charged at the point where a transaction or service is completed. Any variation in the VAT rate will be re-calculated at the tax point.


We hold thousands of items in stock for quick delivery, most of which are available for next day delivery. Our delivery timescale for stock items to most UK postcodes is 1-4 working days and once we have agreed the delivery day we can usually offer you a four hour timeslot and or a pre-call from the driver on the day. Occasionally we have to order items from the manufacturer which can extend the delivery to 5-7 working days but if there are any unforeseen delays we will be in touch by phone or e-mail to keep you informed. Feel free to contact our sales team to discuss availability prior to placing your order.

We have our own fleet of vehicles operating a ground floor delivery service throughout Northern Ireland and ROI. We work closely with a number of excellent transport companies for deliveries in the UK. In the event of the drivers bringing the goods into your room of choice, we cannot be held responsible for any damage incurred. It is the customer's responsibility to protect any floor coverings to prevent damage while the products are being situated in the property. Please check the dimensions of the product you plan to purchase to ensure that it fits in the space/unit where you plan to site it.

Please help us - Let us know if delivery access is restricted due to:

  • Parking permits
  • Traffic restricted areas
  • Width restricted roads
  • Bus routes
  • Low bridges
  • Steps to property
  • Building work/skips etc.
  • Gravel driveways
  • Upper floor deliveries with no lift

All deliveries will be assessed on site to ensure no risks are taken that could result in damage to product, property or personal injury. If the room of choice is above ground floor, an operational lift maybe required.

Please Note

Delivery is only available to mainland UK, Northern Ireland & ROI

Acceptance of your order and the completion of the contract between you and us will take place when the goods are despatched, unless we have notified you that we do not accept your order or that you have cancelled it.

We offer free standard delivery on all products based on clear access to a ground floor room of your choice.

We do not take away your old appliance.

Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. Any special requirements should be notified to us when arranging delivery.

Unless otherwise stated the delivery service does not include installation or connection of the product.

We endeavour to meet all delivery bookings but cannot be held responsible for situations beyond our control.

It is your responsibility to ensure that you have signed for the correct goods and number of items delivered.

Please do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with these guidelines will deem that you have accepted the goods and we would be unable to return or replace them.

Any delivery issues will be resolved by our Customer Services team at the point of delivery

We recommend that you organise the fitting of your appliances once they have been delivered and inspected to your satisfaction.

When purchasing a large appliance such as an American Fridge Freezer or Range Cooker please ensure that you have measured the relevant doorways in your home to make sure that the product will fit through when delivered. Failed deliveries will incur an additional delivery charge if you are not present on the agreed delivery date and the actual cost of distribution will be charged to you.


All items are subject to availability. We can only guarantee availability while stocks last. If the goods ordered are unavailable we will contact you and give you the option of a suitable alternative. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Any delivery dates specified are approximate and we cannot take responsibility for any losses, costs, damages, charges or expenses caused by any delay. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery. You should ensure that all manufacturer guidelines are complied with in the siting and use of the goods.


Any visible damage should be reported to our customer service department within a reasonable period of time

We may request photographic evidence to support your claim.

Faulty Goods

Claims regarding faulty goods will be subject to the terms and conditions of the manufacturers warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly please first check the manufacturer’s instruction book and follow the fault-finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call.

When installing a gas appliance a qualified Gas Safe engineer is required, all appliances will need to be installed by a qualified tradesperson, who will have the proper certification.

Whilst we try our utmost to ensure the accuracy of our site we cannot be held responsible for typographical errors, colour accuracy, image discrepancies or product dimensions. We have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged we will immediately issue a credit to your account equal to the value of the original payment taken. Whilst every effort has been made to ensure that product specifications are correct on our website due to continual product development through research & design specifications may change without notice.

Prices and availability are subject to change without notice.

All dates and times given for delivery are given in good faith, we endeavour to meet all agreed schedules with our customers and with our suppliers, however we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries. We cannot accept liability for any consequential loss of profit or indirect losses.


We are aware of the concerns customers have about entering their card details when carrying out a transaction. We have therefore implemented the following measures to ensure that paying via our Website is as safe as possible:

All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.

We use 128-bit encryption (this technology scrambles the data relating to your account to ensure that your information cannot be read by anyone else) and constantly update our technologies in line with new security measures.

Any information transmitted to us is encrypted (scrambled) whilst it is sent over the Internet. When it reaches us we then encrypt the content so that only authorised personnel can access it. This makes it very difficult for this data to be intercepted.

We ask you to enter the CV2 security number from the back of your credit or debit card, which helps to reduce the risk of Internet fraud being carried out.

You should ensure that the technology you are using is also secure.


The products sold on our websites have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK. All products are covered by a minimum of 12 months UK Manufacturers warranty. However certain manufacturers offer varying parts & labour warranties subject to the customer registering their purchase with the manufacturer. Claims for promotional warranties must be registered within the set time according to the Manufacturers Terms & Conditions. Full details are available on the product features page and via the manufacturer’s website. All products must be installed and used in accordance with the manufacturers instructions.

Customers who purchase an extended warranty from us will receive a warranty certificate by post approximately eight to ten weeks after delivery with a separate set of terms and conditions attached.

Items sold on our website are generally intended for normal domestic and consumer use and not commercial use, unless specifically stated within the product description.


Reproduction of all or any substantial part of the material in any form is prohibited except that individual users may print or save portions of the material for their own personal use.

The above paragraph does not permit you to incorporate the material or any substantial part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no substantial part of the material may be distributed or copied for any commercial purpose.

No substantial part of the web site may be reproduced on or transmitted to or stored in any other web site or other electronic retrieval system.

This website is administered by EH Services, Unit 4 Locksley Business Park, Belfast, Northern Ireland BT6 9UP VAT registration number 331 8973 50