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Cancellations and Returns

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods. Your right to return products does not apply to goods made to your specification that have been clearly personalised such as a door change. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

If the charge for postage is more than that which you paid when you ordered your item this will be deducted from your refund. A collection fee for the cost of returning the goods will apply. The fee will vary depending on the costs involved in courier/postage/handling.

Collection of the goods will only take place from the delivery address to which they were delivered.


Alternativelyyou can return the items at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard or premium delivery).

We will make the refund no later than 14 days after the appliance is returned to us. If you cancel an order after the goods have been despatched, you will be charged the actual cost of collecting the item. The cost will be deducted from any refund that is due to you.

Please note; pricing of any multi buy package may be subject to alteration should one or more items be returned within your statutory 14 day return period

Please note

  • We recommend that goods should be returned by a recorded method of delivery as proof of return may be required.
  • They should also be insured in case the goods are damaged during return transit.
  • We may request photographic evidence of the appliance prior to collection.
  • Upon receipt of the returned appliance(s) these will be inspected to ensure they are in perfect condition and are include all relevant accessories, manuals, components and any free gifts.
  • If the appliance has been installed and/or used or can no longer be sold as new an appropriate reduction in the refund due will be applicable.
  • We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession. This does not affect your statutory rights.
  • Your order will be processed for reimbursement of monies paid less any applicable collection charges & or charges in respect of missing accessories, manuals, components and free gifts.